We’re still here to help: How COVID-19 affects our service to you

Clarity Heating has extensive social distancing measures in place that enable us to keep repairing and replacing our customers’ essential heating appliances during the coronavirus outbreak.

Here are some of the most frequently asked questions to reassure you that we are here for you.

Can you still visit if my boiler breaks down?

Yes. Our number one priority is being available to repair or replace your boiler so that you won’t be without heating or hot water.

However, some of our suppliers are experiencing delays and we have a smaller staff team than usual, which means you may need to wait a day or two longer than normal for parts and engineers to become available.

Are any of your services suspended?

Clarity Heating is focusing all its resources on sourcing, repairing and installing essential appliances such as boilers.

This means some of our non-essential services such as tiling and underfloor heating have been placed on hold in order to respect social distancing guidelines and only make visits when necessary.

Contact us for a breakdown of what services we can currently offer you.

How do your engineers maintain social distancing when visiting?

Our engineers are fully equipped with personal protective equipment (PPE) when visiting a customer’s property and sanitise the areas they come into contact with before and after carrying out work.

Our staff will also ask you to remain in a separate room from our engineers for the duration of their visit, which will be communicated over email.

These measures mean Clarity Heating can help those self-isolating and experiencing symptoms as much as anyone else.

Have your work hours changed?

We are available any time between 9am and 4pm from Monday to Friday and 9am to 12pm on Saturday, which is just an hour shorter than usual per day.

Remote working and safe social distancing have allowed Clarity Heating to be there for you.